i ordered a rmc jeans on 20 jan ( the one with 2 yellow monkey one each side of the side pocket), i orded it to seattle and i I.D myself at 23. at 24 and 25 i sent them a e-mail to them (info@baggamenswear.co.uk) i never got a reply. the day that i order, the day they hold my money, after i I.D myself the money came back. i check my acc on baggermenwears.com i still have the order. to be honest, i mad about this jeans. i got to have it as soon as i can. so guys , this is my frist time i order it from them, is there anything i done wron so they did not send it to me. i need some answer, if they just forget my order and i will tell tem to forget about it and order from another web. please help me guys~!!!!

I ordered mine on the 28th of Dec and get it early Jan. Takes them a bit of time to send but you have to be patient, more so you are in Seattle (I'm in the UK btw). Since I had a good experiance of them first time round, I've ordered myself a pair of Tokaido Village RMCs that were going for not bad

ive just ordered a pair of tokaido village rmc and finally got ma self a pair of dragons da 1s of bagga i no they the standard 1s but thats all a broke college kid could afford lol going to pick them up from baggas shop this saturday so will be posting pics soooon

ohh martin tang they didnt reply to any of my emails because they are have there shop referbished or something so give them a call on 0208 295 1355
hope u sort the problem out

Hey man!
It could be one of many thinks as to why they haven't be able to honour your order. As I understand it your order was placed but the payment has not gone through or was cancelled (or refunded) by Bagga??
If the above is true, I think it is probably because your payment details did not match the delivery address!! This is a common problem with many online retailers - not just Bagga. If the payment address (address which your credit card/bank account statements are sent to) does NOT match the delivery address MOST (if not all) stores will cancel/refund the payment. The online store will not be covered if the payment turns out to be fraudulent. For example : the payment address could be : 101 The Street, Ohio. The delivery address could be : 303 The Avenue, Washington. This would alert the retailer & the payment processor would advise to cancel/refund the payment. This can be very annoying when ordering presents for family that live at a different address.
Retailers would be extra careful if it comes from outside the UK - with certain countries (known for fraudulent payments) immediately denied by the payment processer.
This is normally the main reason for cancelling the payment. Were your payment/delivery address the same?? That's probably THE MOST IMPORTMANT thing here! Even little things like mispellings may cause problems when processing the payment & the store would be advised to cancel the payment.

I would try to contact them again maybe use the 'read receipt' so you know that they have received the email. Failing that - give them a call. I shouldn't take long & would only cost a couple of $ few a few mins I would guess.

Sometimes they would request a photocopy/scan of your passport/driving license etc to double check you are who you say you are! (I'm not sure if you had to do this- you mentioned ID - but I'm not sure what you meant).

Failing all that : they may have sold out of the item!!

If you can't sort it, maybe try buying from a different store?

If/when the order is placed - remember they will go through customs - which adds extra time to delivery. But most stores should give you some kind of tracking number so you can obviously track your order!

Hope this helps.

After my long post - it turns out to be just because their shop's being done up!!

if you need a pair just phone rmc at 01733 564077. that's what i did.

I ordered my starwars from bagga (i'm in NY btw) and it's normal for international orders to take slightly longer to be authorized. They need ID proof and the billing address will have to match shipping address. 2ndly your proof of address if it's on the ID will have to match the billing address too. Being how you send your proof on a 23rd depending on what time will be their closed hrs also 24th and 25th a weekend. They might be reviewing it on a 26th instead. At least you know that your order is still on and not cancelled. Hope you receive your jeans soon!

If its any help the same happens in reverse when I order stuff from the States ( I live in the UK). As has been said delivery address and billing address must be the same if payed for via Credit card ( and its just as well because it protects you!). I had to go through some right hasstle when I used my Credit Card when buying some sneakers in the US because I had to get the card checked by the retailer which ended up with my order being held for 2 weeks! My best advise to anybody who wants to purchase internationally is to use Paypal. I do it all the time now because whilst it ends up costing more ( Paypal do charge you a percentage) its a no hasstle means of buying from abroad and pretty much every online retailer accepts it.

today i found out, the card i paid for the jeans got some problem, , it's a long story, one day i went to the bank , and help my gf to get a new card, but things turn out they send me a new card, i tried to draw some cash today, it said i cannot used my card anymore, (guys, Bank of America Sucks!!!) so i think back it might match the day that the sent me back the money that they hold it from me. right now, i think to myself i got two ways, frist, call them( thanks for Danny gave me the number) and use my back up acc to pay for it(can i switch my card on bagga.com?), or i found another on this wensite (http://www.topstreetwear.com/system/...&page=1&rnum=8) buy it's 100 punds more. or should i just wait for them to cut my order and do the process again? man that's really sucks, help me please~